CONTENTS
part 1 Hotel Service English 1
UNIT 1. Hotel Reservation 2
UNIT 2. Doorman & Bellman Service 13
UNIT 3. Reception 23
UNIT 4. Complaints 33
UNIT 5. Room Service 44
UNIT 6. Concierge 56
UNIT 7. Housekeeping 65
UNIT 8. Telephone Service 75
UNIT 9. Check Out 84
UNIT 10. Bar Service 93
UNIT 11. Hotel Interview 104
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